MyPulso Help Center

Open the MyPulso app and use search by discipline, location or trainer name. Filter by rating, price, specialization and format (online/offline). Each trainer has a detailed profile with reviews, certificates and portfolio.

Pick a trainer, open their schedule and tap a free slot. Send the request — takes under a minute. You'll get an email and a push notification. You pay the trainer directly.

Open "My bookings", pick the session and tap "Cancel" or "Reschedule". Free cancellation is available at least 12 hours ahead. Late cancellations may carry a partial charge — see the trainer's profile for exact terms.

Online sessions run over the built-in video call inside the MyPulso app. You'll get a reminder 15 minutes before. Just open the app at the scheduled time — the call starts automatically. No third-party apps needed.

After the session ends you'll get a notification asking you to rate it. Give 1–5 stars and optionally a text review. Reviews help other clients and motivate trainers.

Download the MyPulso for Coach app or sign up on the website. Fill out your profile: specializations, certificates, experience, photos. After moderation (up to 24 hours) your profile becomes visible to clients.

Go to "Schedule" and create booking slots. Set days, times, duration and format (online/offline). You can create recurring slots and quickly block dates when you're unavailable.

Go to "My products" → "Create course". Add title, description, class plan, upload videos and set a price. Courses and marathons are a great way to scale income without tying it to your calendar.

Directly: there are no payments inside MyPulso yet — clients pay you themselves. In-platform payments and payouts will come later — we'll let you know in advance.

There is no commission right now: payment goes directly between you and the client. Once in-platform payments launch, the commission will depend on your plan: Free — 15%, Pro — 10%, Pro Max — 7%, Business — 4%.

Submit a connection request via the form on the site or email support@mypulso.ru. Our manager will reach out, help you set up the club profile and onboard your trainers. Connection is free.

In the club dashboard you see all connected trainers, their schedule and stats. You can invite new trainers, manage their access and track financial KPIs in real time.

In the "Memberships" section create pricing plans with session counts, validity and included services. Clients buy memberships directly in the app.

Directly to the trainer — you agree on the payment method with them. There are no payments inside MyPulso yet; they will come later.

Payment goes directly to the trainer, so the trainer sets the cancellation and refund terms. If you can't reach an agreement, contact support.

No. MyPulso does not accept or store bank card data: you pay the trainer directly. Connections to the website and the app are encrypted.

Go to "Settings" → "Security" → "Change password". Enter the current and a new password. If you forgot it, tap "Forgot password?" on the sign-in screen — we'll email a reset link.

Go to "Settings" → "Account" → "Delete account". Confirm with your password. All data is erased within 30 days. Note: active subscriptions are cancelled and upcoming sessions refunded.

On sign-up we send a confirmation link. If you don't see it, check spam. You can resend from "Settings" → "Account" → "Verify email".

MyPulso is available on App Store, Google Play and as an APK. You can also use the web version. Trainers have a separate app — MyPulso for Coach (App Store and Google Play).

Try: 1) Check your internet. 2) Update the app to the latest version. 3) Restart your device. 4) Reinstall the app. If the issue persists, email support@mypulso.ru with your device model and OS version.

Open "Settings" → "Notifications" in the app and toggle the categories you need: session reminders, coach messages, promos. Also make sure notifications are allowed for MyPulso in your phone system settings.